WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
Posted: June 15, 2009 | Published: February 1, 2009


Topics:  Business Intelligence | Business Management | Business Process Management | Business Service Management | CRM | Customer Service Best Practices | Decision Support Systems | SOA

WHITE PAPER - Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
Posted: June 12, 2009 | Published: June 12, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | CIOs | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Managers | IT Service Management | ROI | Sarbanes-Oxley Compliance | Systems Management

WHITE PAPER - How can Web 2.0 systems and applications support management of sales processes? Read this white paper to find out!
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Application Development | Applications Management | Business Performance Management | Business Process Management | Sales | Sales Order Management | Unified Messaging Systems | Web 2.0

WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Business Process Management | Change Management | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Economic Environment | Productivity | ROI

WHITE PAPER - This is the first in a series of six reports addressing the opportunities and challenges faced by midsize manufacturers.
Posted: June 8, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | Business Process Management | Cost Benefit Analysis | Global Economy | Manufacturing | Manufacturing Industry | Pricing | Product Management | Productivity | Revenue Projections | SMBs

WHITE PAPER - Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors.
Posted: June 7, 2009 | Published: July 1, 2007


Topics:  Business Management | Business Process Automation | Business Process Management | Customer Satisfaction | ERP | Productivity | SAP (Product) | Small Businesses

WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Branding | Business Process Management | CRM | Customer Loyalty | Customer Satisfaction | Economic Environment | Knowledge Management | Regulatory Compliance | Risk Management | SAP (Product)

WHITE PAPER - The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
Posted: June 5, 2009 | Published: January 1, 2009


Topics:  Business Intelligence | Business Process Management | CEOs | CRM | ERP | IT Infrastructure | Operational Metrics (Systems) | Regulatory Compliance | ROI | Six Sigma | Strategic Planning | Supply Chain Management

WHITE PAPER - Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts.
Posted: June 5, 2009 | Published: June 2, 2009


Topics:  Business IT Alignment | Business Metrics | Business Process Management | Enterprise Resource Management | Financial Reporting | Financial Systems | Financing | Marketing | Operational Metrics (Systems) | Sales Information Systems

WHITE PAPER - Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
Posted: June 5, 2009 | Published: June 8, 2009


Topics:  Business Process Management | Business Process Outsourcing | Identity Management | SAML | Secure Content Management | Security Best Practices | Software as a Service | SSO | WS-Security

WHITE PAPER - This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Business Process Management | Business Process Outsourcing | Identity Management | Network Security | SaaS ERP | Security Best Practices | Security Standards | Software as a Service | SSO

WHITE PAPER - The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.
Posted: June 5, 2009 | Published: June 2, 2009


Topics:  Business Process Management | Data Management | Data Quality | Data Visualization | Data Visualization Software | Health Care Applications Software | Health Care Industry | HIPAA Compliance | Regulatory Compliance | Risk Management | Supply Chain Management

WHITE PAPER - A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.
Posted: June 5, 2009 | Published: June 5, 2008


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | CIOs | Operational Metrics (Systems)

WHITE PAPER - SAP® solutions for governance, risk, and compliance help you institutionalize compliance throughout the enterprise. Across operational, financial, global trade, and environmental compliance activities, you can reduce costs and risks while boosting productivity and increasing your competitive advantage.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Performance Management | Business Performance Management Software | Business Process Management | Compliance (Finance) | Compliance Best Practices | Data Governance | Data Integration | Governance, Risk, Compliance (GRC) | Regulatory Compliance | Risk Assessment | Risk Management