WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
Posted: February 18, 2009 | Published: February 18, 2009


Topics:  Business Process Management | Business Processes | Business Service Management | Customer Service | Globalization | Interoperability

WHITE PAPER - This paper explains what BPM is, why you need it, what it brings to an OES and how Apriso's FlexNet is different from competitors who are beginning to talk the BPM talk without delivering the goods.
Posted: February 10, 2009 | Published: February 10, 2009


Topics:  Business Activity Monitoring | Business Process Management | Business Systems | ERP | Manufacturing Execution Systems | Middleware

WHITE PAPER - Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.
Posted: January 30, 2009 | Published: October 18, 2008


Topics:  Business IT Alignment | Business Process Management | Investments | IT Infrastructure | IT Spending | Productivity | ROI | SAP (Product)

WHITE PAPER - A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Business Performance Management | Business Process Management | Business Service Management | ERP | SOA | Software as a Service

WHITE PAPER - This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
Posted: October 20, 2008 | Published: October 18, 2008


Topics:  Best Practices | Business IT Alignment | Business Process Management | CRM | ERP | Manufacturing | Mergers and Acquisitions | Supply Chains

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | ERP | Manufacturing Execution Systems | Manufacturing Software | Master Data Management | SAP (Product) | SOA

WHITE PAPER - Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Application Life-Cycle Management | Business IT Alignment | Business Process Management | IT Best Practices | Project Management | Project Management Software | Project Portfolio Management | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools

WHITE PAPER - This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Business Process Management | CRM | Data Integration | Data Migration | Data Quality | Data Warehouses | ERP | ETL (Software)

WHITE PAPER - Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service.
Posted: June 18, 2008 | Published: January 1, 2007


Topics:  Asset Management Services | Business Process Management | Business Processes | ERP | Master Data Management | SAP (Product) | Web Services

WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Business Systems | Customer Satisfaction | Dashboards | Data Management | Decision Support Databases | OLAP | Reporting Software | SMBs | Spreadsheets

WHITE PAPER - Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
Posted: March 18, 2008 | Published: January 1, 2007


Topics:  Accounting Software | Business Process Management | Change Management | CRM | Enterprise Resource Planning Software | ERP | Manufacturing Systems | Software Implementation | Supply Chain Management | Warehouse Management Software