WHITE PAPER - In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
Posted: June 4, 2009 | Published: June 4, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Scalability Testing

WHITE PAPER - Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
Posted: June 4, 2009 | Published: January 5, 2009


Topics:  Business Development | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Middleware | Scalability Testing

WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Enterprise Content Management | Enterprise Resource Management | Master Data Management | Storage Resource Management

WHITE PAPER - Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  CRM | CRM Best Practices | Data Governance | Data Integration | Data Management | Data Quality | Database Management | Direct Marketing | Direct Sales Channels | Enterprise Resource Management | SAP (Product) | Storage Resource Management

WHITE PAPER - Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | CRM | Data Integration | Data Management | Data Management Software | Data Quality | Enterprise Resource Management | Storage Resource Management | Storage Resource Management Software

SOFTWARE DEMO - In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  Business Intelligence | Business Processes | CRM | Lead Generation | Market Research | Marketing | Sales | Sales and Marketing Software | Sales Contact Management Software

WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: May 7, 2009 | Published: May 5, 2009


Topics:  Banking Software | Business Process Management | CRM | Customer Data Management | Customer Self-Service | Customer Service | Financial Services Industry | Online Banking Services | SOA

WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI

WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: May 7, 2009 | Published: May 31, 2007


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: May 5, 2009 | Published: December 1, 2007


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Marketing | Predictive Performance Management | Real-time Analytics | ROI | Sales | User Experience

WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
Posted: May 4, 2009 | Premiered: February 26, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Service Best Practices | Surveys

WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
Posted: May 4, 2009 | Premiered: February 24, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices

WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
Posted: May 4, 2009 | Premiered: March 12, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Data Collection | Data Management

CASE STUDY - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
Posted: May 4, 2009 | Published: May 4, 2009


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Data Mining | Demographic Profiles

CASE STUDY - Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.
Posted: May 4, 2009 | Published: May 4, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Management | Customer Data Management Software | Customer Satisfaction