CASE STUDY - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
Posted: May 4, 2009 | Published: May 1, 2009


Topics:  Analytic Applications Software | Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management

CASE STUDY - This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
Posted: May 4, 2009 | Published: May 4, 2009


Topics:  Content Delivery | Content Management | Content Networking | Content Providers | CRM | Customer Data Management | Customer Satisfaction

DATA SHEET - This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.
Posted: May 4, 2009 | Published: May 1, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management

CASE STUDY - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: April 27, 2009 | Published: April 27, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Profiles | Sales | Sales Representatives | SAP (Product) | Strategic Planning

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs.
Posted: April 7, 2009 | Published: January 1, 2009


Topics:  Business Environment | Business Intelligence | Business Management | CRM | CRM Best Practices | ERP | Infrastructure Management | Testing

WHITE PAPER - Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
Posted: April 7, 2009 | Published: December 1, 2008


Topics:  Application Infrastructure | Application Integration | Business Intelligence | Business IT Alignment | CRM | Economic Environment

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009


Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: March 13, 2009 | Published: March 13, 2009


Topics:  Consultants | Consulting Services Industry | CRM | CRM Best Practices | Customer Service | Human Resources Services | Knowledge Management | Negotiation | Sales | Sales Consulting Services | Sales Representatives

PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software Infrastructure

WEBCAST - View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Oracle (Product) | Sales | Software Infrastructure

ANALYST BRIEF - This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.
Posted: March 2, 2009 | Published: March 2, 2009


Topics:  Business Intelligence | Channel Management | CRM | Marketing | Marketing Information Systems

WHITE PAPER - Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: February 23, 2009 | Published: February 23, 2009


Topics:  Application Life-Cycle Management | CRM | CRM Software | Remote Access Software | Software as a Service | Software Virtualization

WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Processes | CRM | Customer Loyalty | Customer Service | Data Mining | Databases | Instant Messaging | Marketing