PRODUCT LITERATURE - Check out this brief paper to see how Blue Coat Systems provides an end-to-end solution based on MACH5 technology to improve the listening and viewing experience of an end user consuming streaming audio and video online.
Posted: June 29, 2009 | Published: December 15, 2008


Topics:  Bandwidth Management | Data Centers | Streaming Media Services | Streaming Video Software | User Experience | Videoconferencing Systems | WAN | WAN Hardware

WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: May 5, 2009 | Published: December 1, 2007


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Marketing | Predictive Performance Management | Real-time Analytics | ROI | Sales | User Experience

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

PRODUCT LITERATURE - This document discusses the use of PowerBroker software to address some of the security and audit problems inherent in native UNIX and Linux operating systems. The purpose of the document is to demonstrate the value of PowerBroker as a tool for reducing risk in environments where information security and risk avoidance are considered important.
Posted: February 17, 2009 | Published: February 16, 2009


Topics:  Access Control | Encryption Standards | Identity Management | Linux | Password Management | Passwords | Security Audits | UNIX | User Experience

WHITE PAPER - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: February 20, 2008 | Published: February 20, 2008


Topics:  Best Practices | Data Management | Data Management Software | Data Visualization | Data Visualization Software | Graphic Design | Real-time Analytical Software | User Experience

WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience