WHITE PAPER - The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: September 25, 2009 | Published: September 8, 2009


Topics:  Customer Data Management | Customer Loyalty | Customer Service | Email Management | Email Security | Email Threats | Fraud Protection | Password Management | Phishing | Spam

ANALYST REPORT - Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
Posted: September 24, 2009 | Published: September 9, 2009


Topics:  Customer Data Management | Data Encryption | Data Security | Encryption Standards | Risk Management | Security Management | Security Policies | Security Threats

WHITE PAPER - Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
Posted: September 16, 2009 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Data Classification | Data Governance | Data Integration | Data Management | Data Modeling | Data Quality | Data Storage | Master Data Management | Request for Proposals

WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Interaction Services | Data Classification | Data Management | Data Mining | Data Quality | Master Data Management

INFORMATION CENTER - Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  CIOs | Cost Benefit Analysis | CRM | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | ROI

WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: September 14, 2009 | Published: September 14, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software

WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
Posted: September 10, 2009 | Published: June 28, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Retention | Operating Systems | Windows XP

CASE STUDY - Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
Posted: September 10, 2009 | Published: April 18, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Retention | Data Management Software | Data Migration | Database Performance Management Software

WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Banking Industry | Business Process Automation | Business Process Automation Software | Business Processes | Customer Data Management | Customer Satisfaction | Internet Applications Software | Web 2.0 | Web Analytics | Web Development Tools

CASE STUDY - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
Posted: September 10, 2009 | Published: April 16, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Retention | Data Collection | Data Integration

CASE STUDY - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Microsoft Outlook | Sales

WEBCAST - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Sales and Marketing Software

WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Retention | Customer Service | Customer Support Software | Sales | Sales and Marketing Software

WEBCAST - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Data Management | Customer Loyalty | Microsoft Office | Microsoft Outlook