WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
Posted: October 14, 2009 | Published: October 14, 2009


Topics:  Business Process Automation | Business Process Automation Software | Customer Loyalty | Customer Satisfaction | PLM | Product Life Cycles | Supply Chain Management | Supply Chain Software

WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
Posted: October 12, 2009 | Published: October 12, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | ERP

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service

CASE STUDY - Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Services | Call Center Software | CRM | Customer Satisfaction | Customer Service | Customer Support Software | Health Care Industry | Help Desk Management | Help Desk Software | Mobile CRM | Remote Control Software | Smart Phones

CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Software | CRM | Customer Satisfaction | Mobile Device Management | Mobile Workers | Remote Control Software | Remote Support Services | Smart Phones | Wireless Computing

CASE STUDY - This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Configuration Management | CRM | Customer Satisfaction | Customer Service | Customer Support Software | File Transfer Protocols | Help Desk Management Services | Help Desk Software | Remote Control Software | Remote Support Services

WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: September 14, 2009 | Published: September 14, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software

CASE STUDY - Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Satisfaction

WHITE PAPER - This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Services Industry | Information Management | Reporting Software

CASE STUDY - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Posted: September 10, 2009 | Published: April 14, 2008


Topics:  Business Intelligence Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Data Management | Data Management Software

WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Banking Industry | Business Process Automation | Business Process Automation Software | Business Processes | Customer Data Management | Customer Satisfaction | Internet Applications Software | Web 2.0 | Web Analytics | Web Development Tools

WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Customer Support Software | Productivity | Sales | Sales and Marketing Software

WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales | TCO