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	Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: Content Delivery \| Content Management \| Content Networking \| Content Providers \| CRM \| Customer Data Management \| Customer Satisfaction

	Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER - This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: December 10, 2008 \| Published: January 1, 2006 Topics: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

	Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities sponsored by Blue Coat WHITE PAPER - This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Application Development and Integration Services \| Application Performance Management \| Application Performance Management Software \| Application Security \| Applications Software \| Content Delivery \| Software as a Service \| WAN

	Application Performance Brief: Oracle Applications sponsored by Blue Coat PRODUCT LITERATURE - Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle's core relational database management system technologies. Posted: March 10, 2008 \| Published: January 1, 2007 Topics: Acceleration Hardware \| Application Deployment \| Application Performance Management \| Application Performance Management Software \| Application Server \| Bandwidth Management \| Content Delivery \| Grid Computing \| QOS \| WAN

	Bitpipe Research Guide: Content and Knowledge Management sponsored by Bitpipe RESOURCE CENTER - Content Management Systems give you the power to leverage company-wide knowledge assets for competitive advantage. Posted: November 27, 2006 \| Published: November 22, 2006 Topics: Content Delivery \| Content Management \| Content Management Systems \| Document Management \| Document Management Software \| Enterprise Content Management Software \| Enterprise Portals \| Information Management \| Records Management \| Search Engines \| Secure Content Management Software

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