WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Interaction Services | Customer Service | Microsoft Office | Productivity | Sales

WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Customer Support Software | Productivity | Sales | Sales and Marketing Software

WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales | TCO

WEBCAST - This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices | Sales | Sales and Marketing Software

WEBCAST - In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Productivity | ROI | Sales | Sales and Marketing Software

WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Lead Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WEBCAST - Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | Collaboration | CRM | CRM Software | Productivity | Sales | Sales and Marketing Software | Sales Information Systems | Sales Representatives

WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | CRM | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Productivity | Sales | Sales Force Automation | Sales Representatives

CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Posted: August 25, 2009 | Published: October 21, 2008


Topics:  Business Management | CRM | CRM Software | Customer Service | Sales | Sales Force Automation | Sales Representatives | TCO

WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
Posted: August 21, 2009 | Published: December 1, 2008


Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Lead Management | Marketing | Sales

CASE STUDY - This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts.
Posted: August 21, 2009 | Published: March 23, 2009


Topics:  CRM | Customer Service | Marketing | Sales | Web Conferencing Software | Web Services | Webcasts

WHITE PAPER - This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
Posted: August 21, 2009 | Published: June 1, 2009


Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Marketing | Sales | Sales Channels | Webcasts

CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
Posted: August 19, 2009 | Published: January 1, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Management | Remote Users | Sales | Sales Force Automation

WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: August 18, 2009 | Published: December 1, 2008


Topics:  Collaboration | CRM | CRM Software | Marketing | Productivity | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
Posted: August 18, 2009 | Published: April 1, 2008


Topics:  CIOs | CRM | Knowledge Management | Metrics | Productivity | Sales | Sales Force Automation | Sales Representatives