CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
Posted: August 19, 2009 | Published: January 1, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Management | Remote Users | Sales | Sales Force Automation

WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: August 18, 2009 | Published: December 1, 2008


Topics:  Collaboration | CRM | CRM Software | Marketing | Productivity | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
Posted: August 18, 2009 | Published: April 1, 2008


Topics:  CIOs | CRM | Knowledge Management | Metrics | Productivity | Sales | Sales Force Automation | Sales Representatives

PRODUCT DEMO - In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009


Topics:  CRM | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Support Software | Sales | Sales Force Automation | Sales Information Systems

WEBCAST - This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success.
Posted: July 10, 2009 | Premiered: July 10, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Customer Data Management | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)

WEBCAST - This webcast discusses the latest advances in business intelligence solutions for medium-sized businesses. Watch this webcast to learn how your mid-sized company can make the most out of BI.
Posted: June 19, 2009 | Premiered: June 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Metrics | Business Performance Management | Business Process Automation | Business Process Management | Dashboards | OLAP | Sales Force Automation

WHITE PAPER - Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.
Posted: June 19, 2009 | Published: June 19, 2009


Topics:  Business Intelligence | Business Metrics | Business Performance Management | Business Process Automation | Campaign Management | CRM | Lead Generation | ROI | Sales Force Automation | Sales Order Management

WHITE PAPER - IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Process Management Software | Business Process Reengineering | IT Auditing | IT Service Management | IT Workforce | ITIL | Sales Force Automation | Workflow Software | Workforce Management Software | Workforce Planning

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data.
Posted: June 17, 2009 | Published: June 17, 2009


Topics:  Compliance (Finance) | CRM | CRM Analytics | CRM Analytics Software | Reporting Software | Sales and Marketing Software | Sales Force Automation | Sales Information Systems | Sales Order Management | Workforce Management Software | Workforce Planning

WHITE PAPER - This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.
Posted: June 10, 2009 | Published: March 9, 2009


Topics:  Budgeting | Cost Benefit Analysis | CRM | Economic Environment | Global Economy | Oracle (Product) | Sales | Sales Force Automation

WHITE PAPER - Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Mobile CRM | Mobile Device Management | Mobile Workers | Sales | Sales Force Automation | Smart Phones

WHITE PAPER - To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  CRM | Customer Data Management | Customer Retention | Customer Support Software | eBook Software | eBusiness Software | eCommerce | Sales | Sales Force Automation

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: June 8, 2009 | Published: June 1, 2009


Topics:  Contact Management | CRM | Pricing | Sales | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Order Management | Sales Representatives

WHITE PAPER - This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
Posted: November 4, 2008 | Published: September 19, 2008


Topics:  Collaboration | Mobile CRM | Mobile Device Management | Productivity | Sales Contact Management Software | Sales Force Automation | Sales Representatives