WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Capacity Planning | Change Management | Compliance (Systems Operations) | Configuration Management | High Availability | High Performance Computing | Server Consolidation | Server Virtualization | Server Virtualization Software | Storage Capacity | Storage Consolidation | Storage Virtualization | VMware | VMware Server

WHITE PAPER - How APM delivers true end-to-end application service for heterogeneous environments, including distributed and mainframe.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Applications Management Software | Change Management | Configuration Management

WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Business Process Management | Change Management | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Economic Environment | Productivity | ROI

WHITE PAPER - This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.
Posted: June 3, 2009 | Published: December 5, 2008


Topics:  Change Management | Cloud Computing | Email | Human Resources Management | Infrastructure Management | Lotus Notes | Unified Messaging

WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: May 29, 2009 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - This white paper examines the importance of change management in the success of enterprise application implementations and upgrades. It also identifies the successful elements of change management as they relate to people, process, and technology.
Posted: April 7, 2009 | Published: December 1, 2008


Topics:  Application Integration | Business Integration | Business Intelligence | Change Management | Oracle (Product) | ROI

WHITE PAPER - Safeguarding personally identifiable information (PII) and remaining in compliance with government regulations is a difficult challenge made easier with database tools from Embarcadero Technologies.
Posted: March 27, 2009 | Published: March 27, 2009


Topics:  Change Management | Database Management | Database Management Software | Database Security | Documentation | Personal Information Management Software | Regulatory Compliance | Security Standards | SQL Server | Storage Best Practices | Storage Management Software

WHITE PAPER - Data transformation and integration are key areas where specialized products can yield impressive time and cost efficiencies and The DataDirect Data Integration Suite is one of the leaders in this space. Read this paper for a detailed analysis of this product.
Posted: March 16, 2009 | Published: March 16, 2009


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Configuration Management | SOA | Software Quality Assurance | Software Testing

WHITE PAPER - This document describes how to deploy DataDirect XML Converters for .NET on Microsoft BizTalk to help control the input and output ports of BizTalk applications that need to convert data in native formats to XML.
Posted: March 16, 2009 | Published: March 16, 2009


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Configuration Management | SOA | Software Quality Assurance | Software Testing

WHITE PAPER - In this product review, Benefitfocus IT professionals discuss their experiences with DataDirect XML Converters 4.0. They rate the product using several criteria and detail how the implemented the product into their IT enterprise.
Posted: March 16, 2009 | Published: February 1, 2009


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Configuration Management | SOA | Software Quality Assurance | Software Testing

WHITE PAPER - This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: February 23, 2009 | Published: February 23, 2009


Topics:  Application Life-Cycle Management | Business Intelligence | Change Management | Configuration Management | IT Service Management | ITIL

WHITE PAPER - This EMA white paper addresses the challenges of a complex multi-tier environment. It highlights specific examples of how virtualization provides measurable ROI, looks at the challenges for data center management that virtualization introduces, and most importantly, it provides specific and actionable recommendations for managing virtual systems.
Posted: February 17, 2009 | Published: December 22, 2008


Topics:  Change Management | Configuration Management | Data Center Management | Disaster Recovery | Enterprise Systems | High Availability | IT Service Management | Network Management | Regulatory Compliance | ROI

WHITE PAPER - Oracle's range of offerings to mid-size and emerging companies reflects its vision that BI and EPM solutions can be embraced by companies of all sizes.
Posted: January 28, 2009 | Published: January 28, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | Oracle (Product) | Performance Testing | Systems Management