WEBCAST - This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Application Infrastructure | Application Performance Management | Citrix XenServer | Downtime | High Availability | Server Consolidation | Server Virtualization | Service Level Management | SLA | SLA Management Services | Virtual Desktop Infrastructure | VM

WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Data Loss Prevention (DLP) | Data Security | Downtime | Email Management | Email Security | High Availability | Messaging Security | Microsoft Exchange | RPO | RTP | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Application Life-Cycle Management | Citrix XenServer | Data Security | Disaster Recovery | Downtime | Fault Tolerance | High Availability | RPO | RTO | Service Level Management | SLA | SLA Management Services | Systems Management | Systems Management Software

TRIAL SOFTWARE - IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Database Administration | Database Management Software | Database Performance Management | Database Security | DB2 | Downtime | High Availability | Productivity | Service Level Management | SLA | SQL Server

PODCAST - Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations.
Posted: September 4, 2009 | Premiered: September 4, 2009


Topics:  IT Governance | Portfolio Management (IT Management) | Project Management | Project Management Software | Project Portfolio Management | SLA | Workflow Software | Workload Automation

PODCAST - This podcast will define tiered storage and explain how tiered storage can drive efficiency in your IT operations. Listen to this podcast to find out what you should consider before implementing a tiered storage solution.
Posted: August 25, 2009 | Premiered: August 1, 2009


Topics:  Applications Management | Data Center Infrastructure Efficiency | Data Center Management | Data Recovery | High Availability | SAN | SLA | Storage Best Practices | Storage Infrastructure | Storage Management | Tiered Storage

ANALYST REPORT - Several issues intersect in a broad set of choices and outcomes involving an IT organization's storage requirements. This research highlights some of the most important questions driving Gartner's 2009 research agenda in the storage space.
Posted: July 20, 2009 | Published: April 3, 2009


Topics:  NAS | SLA | Storage Architectures | Storage Consolidation | Storage Hardware | Storage Infrastructure | Storage Management | Storage Security | Storage Service Providers | Storage Systems | Storage Virtualization

EBOOK - In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
Posted: June 30, 2009 | Published: June 1, 2009


Topics:  Cloud Computing | Host Management | SaaS ERP | SAP (Product) | SLA | Software as a Service

ANALYST REPORT - This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Posted: June 26, 2009 | Published: December 28, 2008


Topics:  Application Performance Management | Application Performance Management Software | Applications Management | Managed Security Services | Security Management | SLA

WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: June 22, 2009 | Published: April 1, 2009


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | Economic Environment | IT Spending | Service Level Management | SLA | Strategic Planning | TCO

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
Posted: June 16, 2009 | Published: June 16, 2009


Topics:  Backups | Continuous Data Protection | Data Replication | Disaster Recovery | IT Spending | Remote Backups | RPO | SLA | Storage Infrastructure | Tape Backups | Virtual Tape Libraries | WAN

ANALYST BRIEF - Even with the addition of a virtual tape library (VTL) solution to the backup environment, performance bottlenecks caused by inefficiencies on the host side of the backup process remain a challenge. This can now be addressed with an add-on to FalconStor VTL that accelerates backups four to eight-fold and reduces impact on production servers.
Posted: June 16, 2009 | Published: May 1, 2009


Topics:  Backups | Data Recovery | Data Storage | iSCSI SAN | SLA | Storage Management | Storage Virtualization | Virtual Tape Libraries

WEBCAST - In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Hosting Services | IT Infrastructure | IT Services | SAP (Product) | SLA | SLA Management Services | Systems Management Services

PODCAST - Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Economic Environment | Hosting Services | IT Infrastructure | Market Trends | Request for Proposals | SAP (Product) | SLA | SLA Management Services