WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices | Web 2.0

WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Service Best Practices

WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

CASE STUDY - Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | Customer Data Integration | Reporting Software | SAP (Product)

WHITE PAPER - One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
Posted: October 13, 2009 | Published: November 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | CRM | Enterprise Applications Software | Oracle (Product) | Risk Management | Supply Chain Management

CASE STUDY - Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | Customer Data Integration | Customer Data Management | Data Warehouses | Databases | Reporting Software | SAP (Product)

CASE STUDY - Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis.
Posted: October 12, 2009 | Published: October 12, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | Data Warehouse Architectures | Data Warehouses | Reporting Software | SAP (Product)

WHITE PAPER - Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
Posted: October 12, 2009 | Published: March 31, 2009


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Interaction Services | Data Governance | Data Warehouses | Retail Trade Industry | SAP (Product) | Supply Chain Management

WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
Posted: October 12, 2009 | Published: October 12, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | ERP

CASE STUDY - Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
Posted: October 9, 2009 | Published: September 30, 2009


Topics:  Advertising | Click-Throughs | CRM | CRM Analytics | CRM Services | Market Research | Market Segments | Market Trends | Marketing | Marketing Information Systems | Online Advertising | Online Marketing | Search Engine Marketing

WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  CRM | CRM Software | Customer Data Management | Oracle (Product) | Sales | Sales Representatives

EBOOK - The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
Posted: October 7, 2009 | Published: October 7, 2009


Topics:  Cloud Computing | CRM | CRM Software | Grid Computing | SaaS ERP | Software as a Service | Utility Computing | Utility Software

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Interaction Services | Data Classification | Data Management | Data Mining | Data Quality | Master Data Management

CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Software | CRM | Customer Satisfaction | Mobile Device Management | Mobile Workers | Remote Control Software | Remote Support Services | Smart Phones | Wireless Computing