PODCAST - In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files.
Posted: September 8, 2009 | Premiered: September 8, 2009


Topics:  Best Practices | Continuous Data Protection | Data Management | Server Virtualization | Storage Virtualization | Strategic Planning

WEBCAST - During this webcast, our speaker will discuss ways to ensure IT governance is instituted at the enterprise for PPM success.
Posted: September 2, 2009 | Premiered: September 2, 2009


Topics:  Best Practices | Business IT Alignment | Cost Benefit Analysis | Executive Management | IT Governance | Project Portfolio Management | Strategic Planning

PODCAST - This podcast will review the steps CIOs can take to select top projects with the most value to the business, map resources and finally fill in the gaps.
Posted: September 2, 2009 | Premiered: September 2, 2009


Topics:  Best Practices | Business IT Alignment | Business Metrics | Cost Benefit Analysis | Enterprise Resource Management | Project Portfolio Management | ROI | Strategic Planning

VIDEO - In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: August 17, 2009 | Premiered: August 7, 2009


Topics:  Best Practices | Business IT Alignment | Change Management | Help Desk Management Services | Infrastructure Services | ITIL | ROI | Service Level Management

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: August 10, 2009 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

WHITE PAPER - This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm.
Posted: August 10, 2009 | Published: August 1, 2008


Topics:  Audit Trails | Best Practices | Compliance (Finance) | Disaster Recovery | Documentation | Information Management | Portfolio Management (Finance) | Regulations | Risk Assessment

WEBCAST - It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
Posted: July 27, 2009 | Premiered: September 17, 2009


Topics:  Best Practices | Business Process Automation | Business Process Automation Software | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Server Management

WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: June 22, 2009 | Published: April 1, 2009


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | Economic Environment | IT Spending | Service Level Management | SLA | Strategic Planning | TCO

WHITE PAPER - Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.
Posted: June 19, 2009 | Published: June 18, 2009


Topics:  Best Practices | Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Processes | Data Management | Operational Support Systems

WHITE PAPER - This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
Posted: June 12, 2009 | Published: March 1, 2009


Topics:  Best Practices | Business Continuity Planning | CIOs | Cloud Computing | Competition | Data Center Management | Economic Environment | IT Managers | IT Services | Regulatory Compliance | Web Services

WHITE PAPER - Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.
Posted: June 9, 2009 | Published: June 9, 2009


Topics:  Application Performance Management | Best Practices | IT Managers | ITIL | Service Level Management | SLA | WAN

CASE STUDY - This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
Posted: June 9, 2009 | Published: June 9, 2009


Topics:  Best Practices | Blade Servers | CRM Best Practices | Customer Loyalty | Customer Satisfaction | High Availability | Scalability Testing | Server Virtualization

WHITE PAPER - This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
Posted: June 8, 2009 | Published: June 8, 2009


Topics:  Best Practices | Collaboration | Product Development | Product Management | Project Management | Software Development Methodologies | Software Project Management | Strategic Planning

ANALYST REPORT - Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...
Posted: June 2, 2009 | Published: April 25, 2008


Topics:  Application Development | Application Performance Management | Application Server Hardware | Best Practices | J2EE | Open Source Software | Product Development | Windows Server 2003

WHITE PAPER - Read this white paper to learn how the Dell™ Management Console Powered by Altiris™ from SymantecTM centralizes multiple aspects of systems management into a single easy-to-use tool.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  Architectures | Best Practices | CIOs | Data Management | Data Migration | Infrastructure Management | Network Infrastructure | Open Systems Standards