WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Insurance Industry | Marketing

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI

WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing

ANALYST REPORT - This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.
Posted: July 20, 2009 | Published: March 2, 2009


Topics:  CRM | Customer Loyalty | Customer Service | Rich Media Formats | Social Computing | Social Networking | Web 2.0 | Web Content Accessibility | Web Content Management | Web Development

WHITE PAPER - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
Posted: June 26, 2009 | Published: June 1, 2009


Topics:  Business Development | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Enterprise | Enterprise Content Management | Enterprise Systems | ROI | TCO

WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
Posted: June 26, 2009 | Published: May 1, 2008


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Data Center Management | Data Centers | Data Classification | Data Collection | Data Recovery

VIDEO - The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
Posted: June 10, 2009 | Premiered: June 10, 2009


Topics:  Business Intelligence | CRM | Customer Loyalty | Customer Satisfaction | Customer Service Best Practices | Economic Environment | Sales

WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: June 10, 2009 | Published: January 8, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Economic Environment

WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Business Environment | CRM | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product) | Sales

WHITE PAPER - This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Sales | Web 2.0

EBOOK - Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Economic Environment | Marketing | Sales Representatives

CASE STUDY - This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
Posted: June 9, 2009 | Published: June 9, 2009


Topics:  Best Practices | Blade Servers | CRM Best Practices | Customer Loyalty | Customer Satisfaction | High Availability | Scalability Testing | Server Virtualization

WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Branding | Business Process Management | CRM | Customer Loyalty | Customer Satisfaction | Economic Environment | Knowledge Management | Regulatory Compliance | Risk Management | SAP (Product)

WHITE PAPER - Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
Posted: June 4, 2009 | Published: January 5, 2009


Topics:  Business Development | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Middleware | Scalability Testing