WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Customer Satisfaction | Customer Service | Sales and Marketing Software

EBOOK - Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.
Posted: August 28, 2009 | Published: August 27, 2009


Topics:  Business Process Automation | Business Process Management | Customer Satisfaction | IT Infrastructure | IT Management | SOA | Systems Integration | Telecommunications Service Providers

CASE STUDY - Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Posted: August 25, 2009 | Published: June 29, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service | ERP | Productivity | Project Management

CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
Posted: August 25, 2009 | Published: April 18, 2008


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Microsoft Office | Windows Server 2003

CASE STUDY - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
Posted: July 30, 2009 | Published: July 30, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing

CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
Posted: July 30, 2009 | Published: July 30, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing

BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction | Insurance Applications Software | Insurance Industry

BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Gambling Industry

PRODUCT DEMO - In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009


Topics:  CRM | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Support Software | Sales | Sales Force Automation | Sales Information Systems

PRODUCT DEMO - Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing

PRODUCT DEMO - Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing

WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Insurance Industry | Marketing

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI

WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing