WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Customer Support Software | Productivity | Sales | Sales and Marketing Software

WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Interaction Services | Customer Service | Microsoft Office | Productivity | Sales

WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales | TCO

WEBCAST - This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices | Sales | Sales and Marketing Software

WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Lead Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WEBCAST - This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles | Customer Service | Customer Service Best Practices | Productivity | Sales and Marketing Software

WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Customer Satisfaction | Customer Service | Sales and Marketing Software

WEBCAST - View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
Posted: September 9, 2009 | Premiered: February 6, 2008


Topics:  Business Intelligence | CRM | CRM Software | Customer Service | Knowledge Management | Knowledge Management Software | Reporting Software

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management

CASE STUDY - Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Posted: August 25, 2009 | Published: June 29, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service | ERP | Productivity | Project Management

CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Posted: August 25, 2009 | Published: October 21, 2008


Topics:  Business Management | CRM | CRM Software | Customer Service | Sales | Sales Force Automation | Sales Representatives | TCO

CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
Posted: August 25, 2009 | Published: April 18, 2008


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Microsoft Office | Windows Server 2003

WEBCAST - View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages.
Posted: August 21, 2009 | Premiered: August 19, 2009


Topics:  B2B | CRM | Customer Interaction Services | Customer Service | Lead Management | Marketing | Webcasts

WEBCAST - View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro.
Posted: August 21, 2009 | Premiered: August 19, 2009


Topics:  CRM | Customer Service | Customer Service Best Practices | Lead Generation | Marketing | Web Conferences | Web Services | Webcasts

WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
Posted: August 21, 2009 | Published: December 1, 2008


Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Lead Management | Marketing | Sales