CASE STUDY - How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Backups | Data Center Management | Data Deduplication | Data Recovery | Disk-to-Disk-to-Tape | ROI | RPO | RTO | SLA | Storage Management

WHITE PAPER - Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.
Posted: June 9, 2009 | Published: June 9, 2009


Topics:  Application Performance Management | Best Practices | IT Managers | ITIL | Service Level Management | SLA | WAN

WHITE PAPER - This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
Posted: June 2, 2009 | Published: April 1, 2008


Topics:  Application Development | Application Server Software | Enterprise Architectures | ISVs | IT Managers | Middleware | Open Source | SLA

WHITE PAPER - Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
Posted: June 2, 2009 | Published: August 1, 2008


Topics:  Application Development | Customer Loyalty | Enterprise Applications Software | Middleware | Open Source | ROI | SLA | SOA | TCO

WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: May 29, 2009 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services

TRIAL SOFTWARE - MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.
Posted: April 15, 2009 | Published: April 10, 2009


Topics:  Capacity Planning | Compliance Best Practices | Messaging Security | Microsoft Exchange | Network Management | Network Monitoring | Network Monitoring Software | RAS (Reliability, Availability, Serviceability) | Reporting Software | Server Accelerators | Server Management | SLA

WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

EZINE - Learn how to integrate change management into a document library using SharePoint's own framework.
Posted: January 19, 2009 | Published: January 19, 2009


Topics:  Best Practices | Business Intelligence | Change Management | Document Management | Server Management | Server Software | SLA | Software Development Tools

WEBCAST - Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Business Intelligence | Data Governance | Data Integration | Data Mirroring | Data Quality | SLA

WHITE PAPER - This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
Posted: January 5, 2009 | Published: December 24, 2008


Topics:  Data Collection | Data Governance | Data Quality | Quality Control | SLA

EGUIDE - This paper explains, how to provide adequate network redundancy and isolation, adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures.
Posted: December 17, 2008 | Published: December 17, 2008


Topics:  Change Management | Configuration Management | IT Managers | Networking | Server Virtualization | SLA | Systems Management | VLAN | VMware

WHITE PAPER - QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Intelligence | FTP | QOS | Quality Control | SLA | VoIP | WAN

WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: November 19, 2008 | Published: September 1, 2007


Topics:  .NET | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Data Protection | Load Balancing | Operations Manager | Security | Service Level Management | SLA | Software Quality Assurance

WHITE PAPER - Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Data Centers | IT Infrastructure | Memory | Performance Testing | ROI | Server Virtualization | SLA | Systems Management

WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Call Centers | CRM | Customer Data Management | Customer Service | SLA