WHITE PAPER - Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
Posted: February 17, 2009 | Published: October 8, 2008


Topics:  Enterprise Systems | IT Governance | IT Service Management | ITIL | Regulatory Compliance | Security Threats | Server Virtualization | Software Asset Management | Systems Management

WEBCAST - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | Customer Satisfaction | ITIL | Portfolio Management (IT Management)

WEBCAST - This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Change Management | Configuration Management | IT Asset Management | ITIL | Knowledge Management | Systems Management

WEBCAST - This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Dashboards | IT Service Management | ITIL | Metrics | Productivity | Systems Management

WHITE PAPER - As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  CobiT | Configuration Management | IT Service Management | ITIL | Knowledge Management | Service Level Management

WHITE PAPER - This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Service Management | Change Management | IT Infrastructure | IT Service Management | ITIL | Project Management

WHITE PAPER - This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | IT Departments | ITIL | Productivity | Project Management | Testing

WHITE PAPER - The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | Business Service Management | Databases | Enterprise | IT Infrastructure | ITIL | Training | Training and Educational Services | Vendors

WHITE PAPER - This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: December 10, 2008 | Published: January 1, 2006


Topics:  Change Management | Content Delivery | IT Service Management | ITIL | Project Management | Risk Management

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

PODCAST - This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
Posted: May 9, 2008 | Premiered: May 9, 2008


Topics:  Continuous Data Protection | Data Recovery | Disaster Recovery | IT Managers | IT Systems | ITIL | Replication