WHITE PAPER - In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
Posted: June 4, 2009 | Published: June 4, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Scalability Testing

WHITE PAPER - Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
Posted: June 2, 2009 | Published: August 1, 2008


Topics:  Application Development | Customer Loyalty | Enterprise Applications Software | Middleware | Open Source | ROI | SLA | SOA | TCO

WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
Posted: May 4, 2009 | Premiered: March 12, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Data Collection | Data Management

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Processes | CRM | Customer Loyalty | Customer Service | Data Mining | Databases | Instant Messaging | Marketing

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
Posted: January 29, 2009 | Published: April 1, 2007


Topics:  Business Intelligence | Business Models | Customer Loyalty | Disaster Recovery | Executive Management | Investments | SOA | Supply Chain Management

WHITE PAPER - This study measures the effects of today's economy on sales organizations and found that the mainstream response to the challenge of selling through today's economy to be generally off target.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Customer Loyalty | Customer Service | Marketing | Sales | Strategic Planning

WHITE PAPER - SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
Posted: February 1, 2008 | Published: January 1, 2006


Topics:  Business Intelligence | Business Intelligence Software | CRM | Customer Loyalty | Leadership | Marketing | Product Development | SAP (Product)