WHITE PAPER - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
Posted: June 26, 2009 | Published: June 1, 2009


Topics:  Business Development | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Enterprise | Enterprise Content Management | Enterprise Systems | ROI | TCO

WHITE PAPER - This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
Posted: June 26, 2009 | Published: October 1, 2008


Topics:  Cost Benefit Analysis | Data Center Management | Data Deduplication | Data Management | IT Infrastructure | ROI | Server Management | Systems Management | TCO

WHITE PAPER - This executive brief presents the six "Rules of the Road" that can help you cut costs, increase cash flow and become more responsive to changing market conditions in the manufacturing industry.
Posted: June 25, 2009 | Published: April 9, 2009


Topics:  ERP | ERP Software | Manufacturing | Manufacturing Execution Systems | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | ROI

WHITE PAPER - Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.
Posted: June 19, 2009 | Published: June 19, 2009


Topics:  Business Intelligence | Business Metrics | Business Performance Management | Business Process Automation | Campaign Management | CRM | Lead Generation | ROI | Sales Force Automation | Sales Order Management

WHITE PAPER - Read this white paper to learn how after deploying PingFederate or PingConnect your organization will yield a high return on investment and run more efficiently and will have distinct competitive advantage over companies that do not leverage Internet Identity Security Software.
Posted: June 17, 2009 | Published: June 17, 2009


Topics:  Business Management | Identity Management | Internet Security Software | ROI | Security | Security Management | SSO | TCO | Web Services

WHITE PAPER - Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
Posted: June 12, 2009 | Published: June 12, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | CIOs | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Managers | IT Service Management | ROI | Sarbanes-Oxley Compliance | Systems Management

WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Business Process Management | Change Management | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Economic Environment | Productivity | ROI

WHITE PAPER - The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
Posted: June 5, 2009 | Published: January 1, 2009


Topics:  Business Intelligence | Business Process Management | CEOs | CRM | ERP | IT Infrastructure | Operational Metrics (Systems) | Regulatory Compliance | ROI | Six Sigma | Strategic Planning | Supply Chain Management

WHITE PAPER - The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources..
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Collaboration | Economic Environment | Government Agencies (U.S.) | Investments | Project Management | Regulatory Compliance | ROI | SAP (Product)

WHITE PAPER - Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Content Management | Customer Data Management | Data Auditing | Data Governance | Data Integration | Data Management | Data Migration | Data Profiling | Data Quality | Enterprise Resource Management | ROI

WHITE PAPER - Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
Posted: June 2, 2009 | Published: August 1, 2008


Topics:  Application Development | Customer Loyalty | Enterprise Applications Software | Middleware | Open Source | ROI | SLA | SOA | TCO

WHITE PAPER - This paper describes the innovative architecture that SEPATON has designed specifically to meet the data protection challenges of data-intensive enterprises while achieving optimal cost savings and measurable ROI.
Posted: May 20, 2009 | Published: May 20, 2009


Topics:  Backups | Data Center Management | Data Management | ROI | Server Virtualization | Storage Management | Storage Provisioning | Storage Resource Management | Storage Virtualization

WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI

WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: May 5, 2009 | Published: December 1, 2007


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Marketing | Predictive Performance Management | Real-time Analytics | ROI | Sales | User Experience

WHITE PAPER - This paper highlights the value and benefits Oracle partners bring to IT implementations through the global Accelerate program - fixed-scope/fixed-price approach that ultimately lowers costs to customers and speeds time to value.
Posted: May 4, 2009 | Published: February 25, 2009


Topics:  CIOs | Cost Benefit Analysis | Economic Environment | ERP | Global Economy | ROI | Software | Software and Information Industry Association | Software Best Practices