CASE STUDY - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
Posted: September 10, 2009 | Published: July 22, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Data Integration | Customer Data Management Software | Customer Retention

CASE STUDY - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
Posted: September 10, 2009 | Published: April 15, 2008


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics Software | CRM Best Practices | Customer Loyalty | Customer Retention

CASE STUDY - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
Posted: September 10, 2009 | Published: April 16, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Retention | Data Collection | Data Integration

CASE STUDY - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Microsoft Outlook | Sales

WEBCAST - In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Mobile CRM | Mobile Workers | Productivity

WEBCAST - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Sales and Marketing Software

CASE STUDY - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Mobile CRM | Sales | Sales and Marketing Software | Sales Force Automation

WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Retention | Customer Service | Customer Support Software | Sales | Sales and Marketing Software

WEBCAST - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Data Management | Customer Loyalty | Microsoft Office | Microsoft Outlook

WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Customer Support Software | Productivity | Sales | Sales and Marketing Software

WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Customer Interaction Services | Customer Service | Microsoft Office | Productivity | Sales

WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales | TCO

WEBCAST - This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices | Sales | Sales and Marketing Software

WEBCAST - In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Productivity | ROI | Sales | Sales and Marketing Software

WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Lead Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives