WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics

EZINE - Learn how to integrate change management into a document library using SharePoint's own framework.
Posted: January 19, 2009 | Published: January 19, 2009


Topics:  Best Practices | Business Intelligence | Change Management | Document Management | Server Management | Server Software | SLA | Software Development Tools

WHITE PAPER - In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process.
Posted: January 19, 2009 | Published: January 19, 2009


Topics:  Best Practices | Data Warehouses | Load Balancing | Memory | Parallel Processing | Systems Management

WHITE PAPER - Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them.
Posted: January 12, 2009 | Published: January 12, 2009


Topics:  Asset Management Services | Best Practices | Business Process Automation | CRM | ERP | IT Infrastructure | Software | Supply Chain Management

WHITE PAPER - This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.
Posted: December 31, 2008 | Published: December 23, 2008


Topics:  Best Practices | Databases | IT Managers | Server Management | Software

WHITE PAPER - This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy.
Posted: December 22, 2008 | Published: December 19, 2008


Topics:  Best Practices | Business Processes | Compliance (Systems Operations) | Compliance Audits | Compliance Software | Data Security | Enterprise | HIPAA

WHITE PAPER - Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.
Posted: December 15, 2008 | Published: December 15, 2008


Topics:  Best Practices | Insurance Applications Software | Insurance Industry | Productivity | ROI | Web Services

WHITE PAPER - This guide primarily focused on storage arrays based on their support for key virtualization features, such as high availability and virtual machine migration.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Best Practices | Enterprise | High Availability | RAID | Storage Devices | Storage Virtualization | Virtual Machine Monitor | VM

WHITE PAPER - This Dell High Availability Solutions Guide for Microsoft Hyper-V introduces different options to implement HA for Hyper-V environments.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Best Practices | Enterprise | High Availability | Memory | Operating Systems | SAN | SMBs | Testing | Virtual Machine Monitor

WHITE PAPER - This solutions guide details the four available networking configurations, and the advantages and disadvantages of each with an emphasis on typical Dell system configuration and the hardware offerings.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Best Practices | Clustering | DHCP | High Availability | Network Configuration Management | SMBs | VLAN | Windows Server Software

WHITE PAPER - This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell PowerEdge servers.
Posted: December 11, 2008 | Published: December 11, 2008


Topics:  Best Practices | Data Center Management | DHCP | Enterprise | High Availability | Operating Systems | SAN | Server Virtualization | Virtual Machine Monitor | VMware

WHITE PAPER - This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Best Practices | Databases | Enterprise | RSS | SQL | SQL Server

WHITE PAPER - This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.
Posted: December 10, 2008 | Published: October 11, 2008


Topics:  Authentication | Best Practices | LAN | Passwords | Security | WAN | Wi-Fi | WLAN

PODCAST - In this podcast, virtualization expert Anil Desai talks with WhatIs.com's Alex Howard about the many ways virtualization can be used to improve software testing and development.
Posted: December 4, 2008 | Premiered: December 3, 2008


Topics:  Application Deployment | Best Practices | Quality Control | Security | Software Migration | Software Testing | Software Upgrades | Software Virtualization | Virtual Machine Monitor

WHITE PAPER - This paper examines hot and cold air containment and highlights the reasons why hot aisle containment emerges as the preferred best practice.
Posted: November 20, 2008 | Published: February 3, 2009


Topics:  Best Practices | Computer Room Air Conditioning Units | Cooling Equipment | Data Centers | Downtime | Storage Capacity