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Customer Service
Best Practices in Reconciliation: A Practical Guide for Asset Managers
sponsored by Advent Software, Inc
Addressing the challenges of implementing a customer-centric strategy
sponsored by Infor CRM
How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM


76 - 90 of 108 Matches
sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
Posted: May 4, 2009 | Premiered: March 5, 2009

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Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
Posted: May 4, 2009 | Premiered: February 26, 2009

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Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Service Best Practices | Surveys


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
Posted: May 4, 2009 | Premiered: February 12, 2009

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Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Surveys


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
Posted: May 4, 2009 | Premiered: February 24, 2009

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Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
Posted: May 4, 2009 | Premiered: March 12, 2009

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Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Data Collection | Data Management


sponsored by SPSS Inc. Worldwide Headquarters

CASE STUDY - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
Posted: May 4, 2009 | Published: May 4, 2009

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Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Data Mining | Demographic Profiles


sponsored by Numara Software

WHITE PAPER - This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: April 21, 2009 | Published: March 5, 2009

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Topics:  Business Intelligence | Business Process Management | Customer Service | Customer Support Software | Help Desk Management Services | Help Desks | IT Infrastructure | ITIL | Operational Support Systems


sponsored by Numara Software

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009

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Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software


sponsored by BMC Software, Inc

WHITE PAPER - This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: April 18, 2009 | Published: April 17, 2009

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Topics:  Business IT Alignment | Customer Service | Enterprise Architectures | IT Service Management | IT Services | ITIL | Job Scheduling Software | ROI | Systems Management | Workload Automation


sponsored by Oracle Corporation

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009

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Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking


sponsored by Global Knowledge

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: March 13, 2009 | Published: March 13, 2009

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Topics:  Consultants | Consulting Services Industry | CRM | CRM Best Practices | Customer Service | Human Resources Services | Knowledge Management | Negotiation | Sales | Sales Consulting Services | Sales Representatives


sponsored by SPSS Inc. Worldwide Headquarters

WHITE PAPER - Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
Posted: February 20, 2009 | Published: February 20, 2009

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Topics:  Business Intelligence | Customer Service | Data Management | Databases | Marketing | Sales


sponsored by SPSS Inc. Worldwide Headquarters

WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
Posted: February 20, 2009 | Published: February 20, 2009

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Topics:  Business Processes | CRM | Customer Loyalty | Customer Service | Data Mining | Databases | Instant Messaging | Marketing


sponsored by SPSS Inc. Worldwide Headquarters

CASE STUDY - To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
Posted: February 20, 2009 | Published: February 20, 2009

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Topics:  CRM Analytics | Customer Service | Data Management | Data Mining | Investments | Marketing | ROI


sponsored by SPSS Inc. Worldwide Headquarters

CASE STUDY - This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
Posted: February 20, 2009 | Published: February 20, 2009

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Topics:  Business Intelligence | Business Management | Business Service Management | Customer Service | Data Integration | Data Warehouses


76 - 90 of 108 Matches

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