WHITE PAPER - This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.
Posted: January 31, 2008 | Published: May 1, 2007


Topics:  Best Practices | Business Processes | Information Management | IT Infrastructure | LAN | SAP (Product) | SMBs

WHITE PAPER - Quantum's Encryption Key Manager (Q-EKM) is a centralized key manager application that manages the encryption keys used as part of the LTO Ultrium 4 (LTO-4) drive-based data encryption process.
Posted: January 29, 2008 | Published: October 1, 2007


Topics:  Best Practices | Data Centers | Data Encryption | Tape Drives | Tape Libraries

WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience