Description
Customer Relationship Management leaders view every customer interaction as an opportunity to improve retention, increase revenue, build loyalty and strengthen their brand. Infor CRM Epiphany optimizes customer interactions by integrating marketing, sales, and customer service. By providing a full 360-degree view of customers, Infor CRM technology enables consistent and continuous customer dialogues based on real-time information. With an advanced CRM solution set from Infor, you can make the most of every interaction with every customer across every channel or touch point. As a result, you will gain true customer insight, along with the ability to act on that insight.

Organization Type: Vendor

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Topic Coverage
Below is a list of the key topic areas that Infor CRM covers in the reports that are available on BusinessWeek Technology Research Library: