Description
InstantService.com offers live online interaction that facilitates customer acquisition and retention by enabling companies to conduct text-based chat or voice-based sessions, to push topical content to customers in real-time, to conduct integrated e-mail, and to engage in true collaborative browsing. InstantService.com technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and a variety of other technologies.

Organization Type: Service Provider
Date Founded: 1998

Product Coverage
Below is a list of the key products that InstantService.com has listed on BusinessWeek Technology Research Library: