The IP phone is coming - or has arrived - on a desk near you. The IP phone is not a PC, but it does have a number of hardware and software elements also resident in PCs. VoIP brings a new environment to the network technician that requires expanded knowledge and tools to deploy and troubleshoot IP phones. Previously, LAN diagnostic tools mainly had to analyze Ethernet, but now they must also support VoIP signaling protocols and voice transmission, so understanding VoIP will be crucial for the network technician.

Look to our VoIP Basics whitepaper for insights into VoIP technology specifically for the network technician, including:

• Standards
• Protocols
• Hard and soft phone implementations
• Gateways and call servers
• LAN and WAN networks
• Security