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sponsored by Teleformix
Posted:  11 Jul 2008
Published:  01 Jul 2007
Format:  PDF
Length:  7   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems. It supports legacy G3 DEFINITY switches as well as the latest S8000 series media servers and media gateways. TDM, VoIP or both, to ECHO™ there is no difference.

ECHO™ communicates directly with Avaya's system. This direct connection eliminates the technical failures and the overhead of wiring to each phone. Whether TDM or VoIP-based, the audio is 100% digital - never converted to analog - ensuring high quality voice recording.

The benefits of ECHO™-Avaya sytems integration are:

  • Seamless integration - ECHO™ and Avaya's telephony solutions interact using the same standards and protocols.
  • Flexible and scalable - ECHO's open modular architecture answers any challenge.
  • Clarity - ECHO's recordings are as clear as the original conversations.




BROWSE RELATED RESOURCES
Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

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