Communication challenges between business teams and technologists are chronic. It is estimated that 60%-80% of project failures can be attributed directly to poor requirements gathering, analysis, and management.

This mediacast offers valuable instruction on how to formalize your enterprise business analysis practice to drive greater value out of your current and future ITIL initiative. Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes. Also, explore:

• What ITIL says about managing requirements
• How the practices of business analysis and project management intensify ITIL
• How to apply an enterprise view of requirements management to drive corporate alignment