Social media encompasses a range of applications and services available to support communications, collaboration, and information sharing within an individual enterprise and beyond. Social media include both the up and coming Web 2.0 generation of applications and services as well as Web 1.0 computing environments. This research report identifies industry trends and best practices by combining quantitative and qualitative research.

Download this report which:

• Characterizes key industry trends for collaboration and social media
• Identifies the best practices driving this emerging market segment
• Catalogs the principal players