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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics
sponsored by DeskFlex
Posted:  01 Sep 2008
Published:  28 Aug 2008
Format:  PDF
Length:  11   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.




BROWSE RELATED RESOURCES
Call Center Management | Call Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Help Desks | Service Level Management | Staffing

View All Resources sponsored by DeskFlex


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