The IT Infrastructure Library® (ITIL®) v3, released in 2007, is an exciting major overhaul of the previous version. Its focus on managing IT along business lines and a movement away from strict process control is having a dramatic impact on the entire IT industry.

As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. In combination with certification and audit frameworks like ISO 20000 and COBIT, ITIL v3 fully blossoms and takes IT and business alignment to a new level of possibility. If your organization is already ISO 9000/9001-certified, you will have a much easier time gaining and maintaining management commitment for your ITIL implementation.