Since BPM cuts across technological and intra-organizational boundaries, it is crucial that companies identify a clear leader to head a BPM strategy. Yet more often than not, respondents said their companies did not have a specific group in charge of BPM projects. Even with a proper team and strategy in place, BPM presents challenges - it is, after all, about changing the way an organization works, albeit for the better.

BPM is a business management practice that encompasses process automation, process modeling and simulation, process modularization and service orientation, process monitoring, and process optimization. This study of 354 end users found that a majority of respondents believe that their organizations as a whole are at "process ignorance" rather than "process excellence." Where are you and your organization in the maturity curve.