Haworth uses PASW Statistics to extract in-depth, strategic information from customer surveys. With fact-based knowledge, managers make decisions to improve business, pinpointing and addressing potential manufacturing and distribution problem spots faster and more accurately than ever before. Results

• Decreased field problems by evaluating customer satisfaction in eight new categories
• Increased follow-on sales by analyzing the how and why of customer preferences
• Reduced vendor fees by enabling Haworth to report and analyze market research data in-house