This 2008 independent report is a comprehensive study based upon exhaustive interviews with enterprise IT professionals. The report analyzes current real-world business benefits of IP telephony and distills these user experiences into best-practices recommendations. Best of all, the study ranks leading IP telephony solution providers across nine different categories.

Download this report today to read the findings on topics including Value-Added Reseller (VAR) Expertise, Management Tools, Customer Service, and Performance.