Crossing the Chasm Between the Service Desk and Operations: White Paper

Crossing the Chasm Between the Service Desk and Operations

sponsored by BMC Software, Inc

Posted:	15 Jun 2009
Published:	15 Jun 2009
Format:	PDF
Type:	White Paper
Language:	English

ABSTRACT:

IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management.

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