ACT! by Sage sponsored by Sage Software, Inc.
Description:
With ACT!, you can instantly access complete contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow productive business relationships.
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beAssisted sponsored by beCogent Ltd
Description: beCogent has teamed up with the industry's leading technology providers
to create beAssisted - the first product to blend voice-enabled customer
self-service with live agents which presents an alternative to going
offshore.
Related Collateral:
beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. (Product Literature)
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cTouch sponsored by Cintech LLC
Description: cTouch includes two product options: cChat, a live online messenger/manager, and cMail, an email management and response application. | |
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eGain LiveWeb™ sponsored by eGain Communications Corp.
Description:
eGain LiveWeb™ brings interactive customer assistance to critical sales and service situations.
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ePowerCenter™ sponsored by Astute Solutions
Description: ePowerCenter is the web-based version of the popular PowerCenter client/server consumer response database and tracking system. |  |
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FootPrints® sponsored by UniPress Software
Description: FootPrints®, from UniPress Software, is the award-winning, 100% web-based help desk & customer problem management software that tracks all issues, communications and resolutions online, without the high costs and complex administration of oth |  |
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Genesys Contact Navigator sponsored by Genesys
Description:
Genesys Contact Navigator (Agent Desktop) is an intuitive, agent-friendly desktop designed from the ground-up for multimedia communication. It improves the efficiency of agents and facilitates call center management.
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Genesys Real-Time Customer Interaction Suite sponsored by Genesys
Description:
Genesys? Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems and communicates with and ties together the myriad systems in a call center.
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Genesys Web sponsored by Genesys
Description:
Genesys Web is an optional interaction channel for the new Genesys Customer Interaction Platform that allows customers to enter text questions into their browsers and view responses from call center agents in real-time.
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InQuiero sponsored by Salat Bertran Ltd
Description: InQuiero Helpdesk is an advanced incident tracking system which complements both InQuiero Webcare and InQuiero Technical Support. | |
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InQuira 6.5 Email Channel Module sponsored by InQuira Inc
Description:
The InQuira 6.5 Email Module optimizes existing investments in ERMS applications with the InQuira semantic processing engine.
Related Collateral:
InQuira 6.5 Email Module: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service (Product Literature)
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InQuira's Automated Email/Chat Resolution sponsored by InQuira Inc
Description:
The new InQuira Automated Email/Chat Resolution Module intercepts web-based email sales and service requests, and automatically responds, effectively deflecting as much as 15-20% of incoming email traffic.
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InstantService Chat Client sponsored by InstantService.com
Description: The InstantService Chat Client is the technology by which customers on your website interact with agents using the Agent Console. The client is fully customizable, fast-loading and requires no downloads or installations by your customers.
Related Collateral:
InstantService Announces Version 4.0 of Its Customer Communication Solution: Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support (Press Release)
InstantService Announces Major Enhancements for Measuring Call Center Chat and Email Analytics (Press Release)
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Liberation 6000 sponsored by TeleDirect
Description: TeleDirect’s Liberation 6000™ is a customer interaction management system, which provides businesses with marketing tools that increase revenue opportunities.
Related Collateral:
TeleDirect Liberation 6000 (Product Literature)
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M2M Expert sponsored by Made2Manage ERP
Description: M2M Expert serves as our customers'principal source for information regarding Made2Manage enterprise software. |  |
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