WHITE PAPER - Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
Posted: February 17, 2009 | Published: October 8, 2008


Topics:  Enterprise Systems | IT Governance | IT Service Management | ITIL | Regulatory Compliance | Security Threats | Server Virtualization | Software Asset Management | Systems Management

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management