ANALYST BRIEF - Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Performance Management | Business Performance Management Software | Business Process Automation | Business Process Automation Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

ANALYST BRIEF - As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management

WHITE PAPER - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | Help Desk Management | IT Best Practices | IT Spending | ITIL | Service Level Management