WHITE PAPER - What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  Capacity Planning | Change Management | Cost Benefit Analysis | Data Center Infrastructure Efficiency | IT Management | IT Management Services | Server Virtualization

EBOOK - Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | Applications Management | Business Intelligence | Business Process Automation | Business Process Management | Change Management | Configuration Management

SCREENCAST - Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | IT Infrastructure | IT Management | ITIL

VIRTUAL SEMINAR - Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: September 22, 2009 | Published: October 29, 2009


Topics:  Application Performance Management | Business Performance Management | Business Service Management | Change Management | Cloud Computing | Data Center Management | IT Governance | IT Service Management | ITIL | Mainframe Operating Systems | Regulatory Compliance

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Capacity Planning | Change Management | Compliance (Systems Operations) | Configuration Management | High Availability | High Performance Computing | Server Consolidation | Server Virtualization | Server Virtualization Software | Storage Capacity | Storage Consolidation | Storage Virtualization | VMware | VMware Server