VIRTUAL SEMINAR - Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: September 22, 2009 | Published: October 29, 2009


Topics:  Application Performance Management | Business Performance Management | Business Service Management | Change Management | Cloud Computing | Data Center Management | IT Governance | IT Service Management | ITIL | Mainframe Operating Systems | Regulatory Compliance

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Process Management Software | Business Process Reengineering | IT Auditing | IT Service Management | IT Workforce | ITIL | Sales Force Automation | Workflow Software | Workforce Management Software | Workforce Planning

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance

WHITE PAPER - Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Cooling Capacity | Cooling Equipment | Data Center Consolidation | Data Center Construction | Data Center Cooling | Data Center Infrastructure Efficiency | Data Center Power Management | Green Data Center | IT Service Management | IT Spending | Network Appliances | Network Management Services | Storage Capacity | Storage Consolidation

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Customer Satisfaction | Downtime | IT Best Practices | IT Governance | IT Infrastructure | IT Service Management | ITIL | Knowledge Management | Operational Metrics (Systems)

WEBCAST - BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.
Posted: April 24, 2009 | Premiered: April 23, 2009


Topics:  Business Service Management | Capacity Planning | Data Management | Data Storage | IT Service Management | IT Services | Storage Capacity | Storage Management

WHITE PAPER - This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: April 18, 2009 | Published: April 17, 2009


Topics:  Business IT Alignment | Customer Service | Enterprise Architectures | IT Service Management | IT Services | ITIL | Job Scheduling Software | ROI | Systems Management | Workload Automation