WHITE PAPER -
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
Posted: December 15, 2008 | Published: December 15, 2008
VIDEOCAST -
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008
WHITE PAPER -
This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008
WHITE PAPER -
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008
WHITE PAPER -
This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today's markets.
Posted: October 17, 2008 | Published: October 17, 2008
PRODUCT LITERATURE -
Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
Posted: May 13, 2004 | Published: May 1, 2004
DATA SHEET -
The InQuira 6 integration with Siebel 7 greatly enhances employee productivity as it enables employees to search directly from within Siebel across the entire Siebel database.
Posted: May 13, 2004 | Published: January 1, 2002
DATA SHEET -
InQuira is a complete platform for automated web self-service--enabling
companies to intelligently interact with their customers for both sales and
service requests.
Posted: May 13, 2004 | Published: May 1, 2004
BROCHURE -
InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.
Posted: May 13, 2004 | Published: April 1, 2004
WHITE PAPER -
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
VIDEOCAST -
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
