CASE STUDY - In the face of aggressive growth, TAC Americas found it increasingly difficult to conduct month-end financial closing and report results. This case study examines how they addressed this problem by implementing a solution that incorporated Microsoft Office PerformancePoint Server 2007.
Posted: September 18, 2009 | Published: September 12, 2008


Topics:  Business Intelligence | Business Management | Microsoft Office | Microsoft Office 2003 | Microsoft Office XP | Server Management | Server Software | Server Virtualization

CASE STUDY - Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
Posted: September 10, 2009 | Published: April 18, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Retention | Data Management Software | Data Migration | Database Performance Management Software

CASE STUDY - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
Posted: September 10, 2009 | Published: April 15, 2008


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics Software | CRM Best Practices | Customer Loyalty | Customer Retention

CASE STUDY - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Posted: September 10, 2009 | Published: April 14, 2008


Topics:  Business Intelligence Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Data Management | Data Management Software

CASE STUDY - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
Posted: September 10, 2009 | Published: April 21, 2008


Topics:  CRM Software | Customer Data Integration | Customer Service | Data Collection | Data Management | Multi-Tenant Units | Work Breakdown Structure

CASE STUDY - In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.
Posted: September 18, 2009 | Published: July 31, 2007


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Business Process Management | Business Process Management Software | Data Auditing | SQL

CASE STUDY - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
Posted: September 10, 2009 | Published: July 22, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Data Integration | Customer Data Management Software | Customer Retention

CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
Posted: July 30, 2009 | Published: July 30, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing

CASE STUDY - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  CRM | CRM Software | Customer Retention | Enterprise Resource Management | Mobile CRM | Sales | Sales Representatives

CASE STUDY - Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more!
Posted: July 24, 2009 | Published: July 24, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Database Design | Databases

CASE STUDY - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
Posted: July 30, 2009 | Published: July 30, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing

CASE STUDY - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
Posted: September 10, 2009 | Published: April 16, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Retention | Data Collection | Data Integration

CASE STUDY - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Posted: September 10, 2009 | Published: April 11, 2008


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Force Automation

CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
Posted: August 19, 2009 | Published: January 1, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Management | Remote Users | Sales | Sales Force Automation

CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Posted: August 25, 2009 | Published: July 25, 2008


Topics:  Automotive Industry | Call Center Management | Call Center Software | CRM | CRM Software | Customer Data Management | Customer Support Software | IT Departments | IT Service Centers | Productivity