CASE STUDY - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Posted: September 10, 2009 | Published: April 14, 2008


Topics:  Business Intelligence Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Data Management | Data Management Software

WHITE PAPER - Your organization can reduce information technology (IT) costs, improve IT service levels, and enable new business scenarios by adopting best practices that will enable you to modernize your branch infrastructure. These best practices presented in this paper include virtualization, centralized management, and increased network efficiency.
Posted: September 8, 2009 | Published: June 1, 2009


Topics:  Branch Capture Systems | Business Development | Business Management | Exchange Virtualization | Microsoft Exchange | Server Management | Server Virtualization

WEBCAST - Interested in knowing the impact Windows 7 operating system can have on your business? If so, please join Tony Piltzecker, Server Partner Technology Specialist, Microsoft Corporation, for this webcast and learn about the hottest new capabilities in Windows 7.
Posted: September 8, 2009 | Premiered: September 8, 2009


Topics:  Application Integration | Cluster Management | Operating System Virtualization | Server Management | Server Virtualization | Windows

PRESENTATION TRANSCRIPT - Does your organization have a reliable and cost-effective site recovery system? This presentation transcript explores how site recovery tools along with virtualization enables IT pros to deliver secure application and data availability, implement site-wide disaster recovery and automate fail-over and fail back.
Posted: November 24, 2009 | Published: November 24, 2009


Topics:  Clustering | Data Recovery | Disaster Recovery | Downtime | IT Management | Microsoft Hyper-V | Server Virtualization | Server Virtualization Software | Windows Server Software

WEBCAST - Does your organization have a reliable and cost-effective site recovery system? This webcast explores how site recovery tools along with virtualization enables IT pros to deliver secure application and data availability, implement site-wide disaster recovery and automate fail-over and fail back.
Posted: October 21, 2009 | Premiered: November 5, 2009


Topics:  Clustering | Data Recovery | Disaster Recovery | Downtime | High Availability | Microsoft Hyper-V | Microsoft Office | Server Virtualization Software | Windows Server Software

DATA SHEET - This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.
Posted: September 18, 2009 | Published: September 15, 2009


Topics:  Desktop Publishing | Desktop Publishing Software | Microsoft Exchange | Microsoft Office | Microsoft Office 2003 | Microsoft Office XP | Microsoft Outlook

WEBCAST - Microsoft is taking a fundamentally different approach to security. Watch this video to understand how Microsoft is working to achieve the strategy of Business Ready Security based on 3 fundamental tenets.
Posted: September 17, 2009 | Premiered: September 17, 2009


Topics:  Application Security | Endpoint Security | Network Security | Security Management | Security Policies | Security Software | Security Systems

CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
Posted: July 30, 2009 | Published: July 30, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing

CASE STUDY - Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
Posted: November 11, 2009 | Published: June 1, 2009


Topics:  Collaboration | Collaborative Applications Software | Customer Service | Employee Performance Management (EPM) | IT Infrastructure | Productivity | Remote Users

WHITE PAPER - This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | ERP | Handheld Device Security | Handheld Devices | Mobile Device Management | Mobile Device Management Software | Remote Computing | Remote Network Management

WHITE PAPER - This white paper showcases compliance-related features and extensibility opportunities with the 2007 Microsoft® Office system, and demonstrates how the Office system can help you meet the demands of regulatory compliance.
Posted: September 17, 2009 | Published: November 1, 2006


Topics:  Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | Compliance Software | Email | Email Management | Email Security | Exchange Virtualization | Microsoft Exchange

CASE STUDY - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
Posted: September 10, 2009 | Published: April 15, 2008


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics Software | CRM Best Practices | Customer Loyalty | Customer Retention

WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

CASE STUDY - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
Posted: September 10, 2009 | Published: April 21, 2008


Topics:  CRM Software | Customer Data Integration | Customer Service | Data Collection | Data Management | Multi-Tenant Units | Work Breakdown Structure

WHITE PAPER - This Case Study examines how Culver Franchising Systems turned to the RedPrairie-Microsoft Business Intelligence solution to make better decisions and improve store operations, while vastly reducing reporting time. With the RedPrairie-Microsoft solution in place, Culver now gets early warning of underperforming stores.
Posted: September 18, 2009 | Published: September 1, 2009


Topics:  Business Development | Business Intelligence | Business Management | Business Performance Management | Business Performance Management Software | Business Process Management | Business Process Management Software | ERP | ERP Software