WHITE PAPER - Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: November 30, 2008 | Published: November 27, 2008


Topics:  CRM | Data Quality | Data Security | Enterprise | ERP | Information Management | Sales

WHITE PAPER - This whitepaper defines the concept of Sales P3, just as the 4P's of marketing provide the foundation of marketing activities in companies large and small.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Best Practices | CRM | Manufacturing | Marketing | Sales

WHITE PAPER - This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Change Management | CRM | CRM Software | Data Migration | Enterprise | Marketing

BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Business Intelligence | CRM | Enterprise | SIP | SMBs | SOA | VoIP

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

BROCHURE - Read this white paper to learn how chemical manufacturers can gain a competitive advantage by using Microsoft Dynamics business management solutions.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Chemical Industry | CRM | Manufacturing Software | Manufacturing Systems | Regulatory Compliance | SQL Server | Supply Chain Management

CASE STUDY - Learn how Convex Plastics adopted Microsoft Dynamics AX to meet Enterprise Resource Planning (ERP) needs. This integrated business solution has exceeded the company's expectations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Databases | ERP | Inventory Management | Manufacturing Industry | Manufacturing Systems | SQL | SQL Server | Supply Chain Management

CASE STUDY - Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Customer Service | Email | Enterprise | Microsoft Outlook | Mobile Device Management | Mobile Workers | Remote Access Hardware | Time Management

WHITE PAPER - Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Business Service Management | CRM | Distribution | Enterprise Systems | Globalization | Industrial Equipment | Industry Organizations

WHITE PAPER - No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | Data Governance | Enterprise | Master Data Management | ROI | Strategic Planning | Supply Chain Management | TCO

WHITE PAPER - This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CAD/CAM Industry | CRM | ERP | GIS Software | Information Management | ROI | Security | Utilities Industry | WLAN

CASE STUDY - SpringCM enables business users and analysts to configure and implement a complete content management solution without big upfront cost.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Content Management Software | Contract Management | CRM | ROI

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service