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	Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 2, 2008 \| Premiered: December 2, 2008 Topics: Business Intelligence \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management

	Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 1, 2008 \| Premiered: December 1, 2008 Topics: Budgeting \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management \| Telecommunications Services \| Voice Mail Software

	Developing a Mobilization Strategy to Increase Customer Satisfaction Levels sponsored by Sage (UK) Limited WHITE PAPER - A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. Posted: September 16, 2008 \| Published: September 16, 2008 Topics: Call Center Services \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| PDA \| Records Management \| ROI \| Sales \| Smart Phones

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

	Case Study: Children's Memorial Hospital sponsored by ABS Associates, Inc. CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Posted: July 28, 2008 \| Published: July 25, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Help Desk Management \| ITIL \| Medical Records Management \| Medical Software \| Metrics \| Workflow Software

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