WHITE PAPER - This white paper discusses the convergence of IT and networking in the telecommunications industry.
Posted: August 5, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Communications Systems | Network Architectures | Network Convergence | Networking | Telecommunications Services | Telecommunications Software

WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Communications Systems | CRM | VLAN | VoIP

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management | Content Management Services | Data Management | Financial Management | Medical Records Management | Messaging Software | Quality Control | Standards

WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

DATA SHEET - The Risk Data Suite enables communications and utility providers to make better informed network management decisions to minimize service interruptions and plan for contingencies in the event of a disaster.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Systems | Crime | Customer Service | Data Collection | Managed Security Services | Network Infrastructure | Risk Assessment | Risk Management | Security Threats

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Communications Systems | Customer Satisfaction | Database Management | Enterprise | Location-Based Services (Software) | SQL Server

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

EDITORIAL RESOURCE GUIDE - In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications.
Posted: June 20, 2008 | Published: June 20, 2008


Topics:  Best Practices | Communications Systems | CTI (Computer Telephony Integration) | IT Managers | Unified Messaging | VoIP

WHITE PAPER - True convergence refers to the integration of communication - voice, video and data onto a single (IP-based) network. From convergence, more advanced and efficient means of communication emerge.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Security

PRODUCT LITERATURE - Use a single IP connection to enable voice and Internet for quality and reliable service with a suite of advanced phone features that will make your employees more productive with cost predictability for the small to medium-sized business.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Communications Systems | Disaster Recovery | Mobile Workers | Telephony Systems

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP

PODCAST - Ben Gibson of Cisco and John Sweitzer of Intermec cover key considerations and compelling applications, as well as offer insight into how unified communications can impact your business.
Posted: June 5, 2008 | Premiered: November 15, 2007


Topics:  Communications Systems | Mobile Workers | Productivity