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	The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center sponsored by NTR Global WHITE PAPER - The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value. Posted: December 17, 2008 \| Published: December 16, 2008 Topics: Brand Loyalty \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Satisfaction \| Help Desk Management \| Internet \| Remote Support Services \| Software as a Service

	Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast sponsored by IBM PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals. Posted: November 24, 2008 \| Premiered: November 23, 2008 Topics: Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	Contact Centers for Dummies sponsored by Avaya Inc. BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| Customer Satisfaction \| Enterprise Applications Software \| Internet \| IP \| SOA \| Web Services

	Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast sponsored by IBM VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: September 22, 2008 \| Premiered: September 19, 2008 Topics: Business Communications \| Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

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