CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
Posted: August 25, 2009 | Published: April 15, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Integration | Customer Data Management | Microsoft Office 2003 | Microsoft Outlook | Productivity

CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
Posted: August 19, 2009 | Published: January 1, 2008


Topics:  Contact Management | Contact Management Software | CRM | CRM Software | Customer Data Management | Remote Users | Sales | Sales Force Automation